08 / MAINTENANCE & SUPPORT

Maintenance & Support

From $500/moOngoing

Most agencies disappear after launch. We don't. Our maintenance retainer gives you a fixed monthly allocation of development hours, a priority SLA, and direct communication — no ticket queue, no project manager layer. We're the team that built your store, so we don't need onboarding time to fix something. We handle Shopify platform updates, app compatibility issues, speed monitoring, and new feature development as your store evolves.

What's included

→Monthly dev hours allocation (flexible scope)

→Bug fixes and platform update compatibility

→Core Web Vitals monitoring and optimization

→New feature development (within retainer hours)

→App audit and cleanup

→Shopify and third-party app update management

→Monthly store health report

→Priority response (24h SLA on business days)

Questions about this service

What's included in the monthly hours?

You get a fixed number of development hours per month (based on plan tier) that can be used for any combination of bug fixes, features, or optimization work.

What if I need more hours in a given month?

We bill additional hours at our standard rate. You're never blocked — just billed transparently for overages.

Can I cancel the retainer?

Yes, with 30 days' notice. No long-term lock-in.

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