Services · Ongoing

A Shopify team on call,
without the payroll.

Bug fixes, theme updates, new sections, app wrangling, and the 11pm "checkout is broken" message — handled by the team that builds Shopify stores all day, with replies inside 24 hours.

Monthly plans or a one-off fix — no contract needed to start

This week · support queue

avg. reply 3h 40m
FIXVariant picker broken after app updateShipped · 2h
FEATUREGift-wrap option in cart drawerShipped · 1d
UPDATEHoliday banner + shipping cutoff datesShipped · 4h
FIXKlaviyo form overlapping sticky headerIn progress
FEATURENew press-logos section on homepageQueued

You send tasks by email or Slack. We triage, quote hours, ship.

24h

max reply time — usually much faster

85%

of build clients stay on support

4.9★

from 1,400+ client reviews

0

lock-in — plans roll month to month

What's covered

Everything a store needs after launch

Bug fixes

Broken sections, layout glitches, app conflicts, checkout issues — diagnosed and fixed, with the cause explained.

Theme updates

New sections, landing pages, seasonal campaigns, and copy/layout changes your team can’t do in the editor.

App management

Installs done properly, updates tested before they hit production, leftovers removed when apps go.

Speed guardianship

Performance watched month over month, regressions caught and fixed before they cost conversions.

Emergency response

Store down or checkout broken? Emergencies jump the queue — plan clients get priority handling.

Advice on tap

"Should we use this app?" "Is this quote sane?" Quick answers from people who do this daily.

Three ways to work with us

One-off

Fix it once

A broken section, a misbehaving app, a small feature. Quoted flat, shipped fast, no plan required.

Best for: a single problem

Most popular

Support plan

A monthly block of hours for fixes, updates, and small features. Unused hours roll over one month. Priority queue.

Best for: stores shipping steadily

Growth

Support + CRO

Everything in the support plan, plus the monthly experiment loop from our CRO retainer.

Best for: stores that want to grow, not just run

We catch it before your customers do.

Support plans aren't just reactive. Your store is monitored — uptime, checkout, speed, broken links — and checked monthly so small problems never get the chance to become revenue problems.

✓Checkout tested weekly with a real test order
✓Speed & Core Web Vitals watched for regressions
✓Monthly health report in plain English

Support FAQ

How fast do you respond?

Within 24 hours guaranteed, usually within a few. Emergencies — store down, checkout broken — jump the queue immediately.

We didn’t build our store with you. Can you still support it?

Yes. Most support clients come with a store someone else built. We start with a quick health check so we know the codebase before touching anything.

What do plans cost?

Plans are a fixed monthly fee for a block of hours, sized to how much you ship. One-off fixes are quoted flat. Both numbers come before any work starts.

What happens to unused hours?

They roll over one month. Busy month, quiet month — it evens out without you paying for air.

Is there a contract?

Month to month, cancel with 30 days’ notice. Clients stay because the queue keeps moving, not because paper makes them.

Stop being your own
Shopify developer.

Book a free 30-minute call — or just email us the thing that's broken and we'll quote the fix today.

No pitch deck, no pressure · Month-to-month plans · Reply within 24 hours