Refund Policy

At Amoni, we are committed to delivering high-quality Shopify development services. We take pride in our work and aim to exceed client expectations on every project. This refund policy outlines the conditions under which refunds may be issued.

Due to the nature of digital services, we do not offer refunds once work has commenced. All deposits and milestone payments are non-refundable once the corresponding work has been started.

We encourage all clients to review proposals carefully and ask questions before making any payment. We are happy to clarify scope, deliverables, and timelines before you commit.

Refunds may be considered in the following circumstances:

• Project not started: If you have paid a deposit but no work has commenced, you may request a full refund within 7 days of payment.
• Significant delay in service: If Amoni fails to deliver agreed milestones within 14 days of the agreed deadline with no communication, you may be eligible for a partial refund of unpaid milestone amounts.
• Scope not met: If Amoni delivers work that materially fails to meet the agreed written scope, we will work to resolve the issue first. If unresolvable, a partial refund may be considered.

• Change of mind — refunds are not available for changes in business direction or preference after work has commenced
• Partial project completion — refunds are not available for completed portions of a project
• Client delays — if a project stalls due to the client failing to provide required assets or feedback for more than 30 days
• Third-party issues — delays or limitations caused by Shopify, third-party apps, or external services are outside Amoni's control

To request a refund, contact us at support@amoni.io within 10 days of the issue arising. Include your project name, invoice number, and a clear description of the reason for the refund request.

All refund requests are reviewed on a case-by-case basis. We will respond to your request within 5 business days. If a refund is approved, we will outline the amount and processing timeline.

Approved refunds will be processed within 14 business days via the original payment method (bank transfer, PayPal, or Stripe). Processing times may vary depending on your bank or payment provider.

For refund enquiries:
Email: support@amoni.io
Company: AMONI TECH PRIVATE LIMITED
Address: Radhe Complex, Manoharpur, Jaipur, Rajasthan 303104, India