Refund Policy

Introduction
At Amoni, we are committed to providing high-quality services and ensuring client satisfaction. This Refund Policy outlines our practices regarding refunds for services rendered. Please read this policy carefully before purchasing any of our services.

General Refund Policy
Due to the custom nature of our web development, app development, and other digital services, refunds are not typically provided once work has commenced. However, we aim to be fair and transparent in our dealings and may offer refunds under certain conditions, as outlined below.

Eligibility for Refunds
Refunds may be considered under the following circumstances:

  • Project Not Started: If the client cancels a project before any work has commenced, a partial refund may be provided, excluding any administrative or consultation fees.

  • Delay in Service: If Amoni is unable to initiate the project within the agreed-upon timeline due to reasons within our control, you may be eligible for a partial refund, subject to evaluation.

  • Scope of Work Not Met: If the deliverables do not meet the scope outlined in the project agreement and we are unable to rectify the issues after multiple revisions, a partial refund may be considered based on the proportion of work completed.

Non-Refundable Situations
Refunds will not be issued under the following circumstances:

  • Change of Mind: If a client changes their mind after the project has commenced, a refund will not be issued.
  • Partial Completion: For projects that have been partially completed and delivered, refunds will not be issued as Amoni charges based on milestones.
  • Lack of Communication: If a client fails to respond to our communication efforts over 30 days, resulting in project delays, refunds will not be issued.
  • Third-Party Delays: Amoni is not responsible for delays or errors caused by third-party vendors or hosting providers, and refunds will not be issued in such cases.

Refund Process
If you believe you are eligible for a refund based on the criteria above, please contact us within 10 days of the issue arising. Include details such as the project name, reason for the refund request, and any supporting documentation.

Assessment of Refunds
All refund requests are subject to evaluation by our team to ensure that they meet the terms stated in this policy. Amoni reserves the right to approve or deny any refund request based on the circumstances and the terms of the project agreement.

Processing Time
Approved refunds will be processed within 14 business days, and the amount will be refunded using the original payment method unless otherwise agreed upon.

Amendments
Amoni reserves the right to modify this Refund Policy at any time. Please review this policy periodically for updates.

Contact Us
For any questions or concerns regarding this Refund Policy, please reach out to us at: hello@amoni.io

Address: 
AMONI TECH PRIVATE LIMITED
Plot No-D12
Jagdamba Vihar
Salarwas, Chandwaji
Jaipur
Rajasthan
303104